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What’s covered here: Terms of Website Use | Privacy Notice | Acceptable Use Policy | Cookie Policy | Events Delegate Terms and Conditions

Terms of Website Use

What’s in these terms?

These terms tell you the rules for using our website (“Our site”) which is available on carolinekay.co  

Who we are and how to contact us

Our site is operated by Caroline Kay Consulting Ltd (“We”). We are registered in England and Wales under company number 12083639 and have our registered office at 71 -75 Shelton Street London WC2H 9JQ

We are a limited company.

To contact us, please email hello@carolinekay.co

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@carolinekay.co

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on hello@carolinekay.co.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our site; or
    • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.
  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

You are solely responsible for securing and backing up your content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you are granting us rights to use that content.

We are not responsible for viruses and you must not introduce them.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact hello@carolinekay.co  

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Privacy Notice

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Date of last revision: 24 June 2020

Caroline Kay Consulting Ltd takes your privacy seriously, and is committed to protecting and respecting it.

We want you to understand how we collect and use information about you. We also value your comments about the way we do this.

The privacy notice describes to you:

  • who we are
  • what personal data we collect and store about you, and how we collect it
  • why we collect personal data and what we do with it
  • the categories of third parties with whom we share your personal data
  • how we retain your information and keep it secure
  • your rights and how to exercise them
  • how to contact us.

It also contains information on the correct people to contact in the unlikely event that you have a complaint.

Who are we?

Here are some key details about us:

Our name: Caroline Kay Consulting Ltd (but we will refer to ourselves using the word “we” and related words such as “us” and “our” in this privacy notice)

Place of incorporation: England and Wales (this is where we are registered)

Company number: 12083639

Registered address: 71 – 75 Shelton Street, London WC2H 9JQ

Under data protection law, we are considered to be a “controller”. As a controller, we are responsible for, and control the processing of, your personal data. We are registered as a data controller with the Information Commissioner’s Office, which is the UK’s supervisory authority for data protection matters.

What information do we collect from you?

In the course of our business – namely acting as a provider and disseminator of news, insight analysis and data – we may collect the following personal data:

personal details, such as

  • name and title
  • gender
  • date of birth

contact data, such as

  • physical address
  • e-mail address
  • telephone and mobile number(s)

biographical and other data, such as

  • institutions attended
  • academic and other results gained
  • employment history, and company details
  • any other personal information you provide

payment details, such as

  • bank account
  • card details

transaction data, such as

  • details about payments to and from you
  • details of services you have purchased from us

technical data, such as

  • internet protocol (IP) address
  • your login data, browser type and version
  • time-zone setting and location
  • browser plug-in types and versions
  • operating system and platform and other technology on the devices you use to access our website

profile data, such as

  • username and password
  • your preferences
  • feedback and survey responses

usage data, such as

  • information about how you use our website and services

marketing data, such as

  • your preferences in receiving marketing and communications.

We do not knowingly collect “special category” personal data. This is a special type of sensitive data to which more stringent processing conditions apply, and comprises data concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, and genetic data and/or biometric data.

We also do not collect information about criminal convictions or offences save where we are acting as an employer, in which case our internal privacy notice will apply and will be made available to those covered.

How do we collect personal data?

We obtain personal data from sources as follows:

Directly from you when you interact with us, for example when you

  • complete an online contact form
  • create an account
  • subscribe to mailing lists
  • request information
  • write to us
  • phone our customer services team (since your call may be recorded for training, fraud prevention and investigation purposes)
  • enter a competition
  • take part in a survey
  • give us feedback or post comments or reviews
  • apply for a job or send a CV

From others, if they provide your details (for example, if you are copied on an e-mail that is sent to us, and your e-mail address identifies you, we will have collected your personal data). If you are providing another person’s details, please ensure you have that person’s explicit consent to do so.

From automated technologies such as cookies and tags when you use our website – for more information, please see the Cookie Policy section of our Privacy Policy to find out more.

From reference sources, for example:

  • employer
  • 3rd party credit and ID checking partners
  • any other referees you authorise us to contact.

How do we use your personal data?

Introduction

We will use your personal data only when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • to allow you to register an account
  • to perform a contract we are about to enter into, or have entered into, with you
  • if it is necessary for our legitimate interests (or those of a third party) and these are not overridden by your own rights and interests
  • where we need to comply with a legal or regulatory obligation.

Lawful processing

In order to process personal data, we must have a lawful reason (sometimes called a lawful basis). We always ensure that this is the case, and we set out our lawful bases below – but please note that more than one may apply at any given time: for example, if we inform you of changes to our privacy notice, we may process your personal data on the ground of complying with law and on the ground of legitimate interests.

We will use your personal data only for the purposes for which we collected it, unless we fairly consider that we need it for another reason that is compatible with the original purpose.

Please contact us if you would like more information on this, and on situations in which more than one lawful basis applies.

Contractual Necessity

If you are applying for a job, we will process your personal data for the following purposes, on the legal basis that it is necessary for us to provide our services to you:

  • to identify you
  • to respond to your enquiries
  • to allow you to register an account
  • to perform pre-contractual reference checks
  • to provide our services
  • to carry out billing and administration activities
  • to evaluate your job application and take any next steps, and to evaluate your suitability for roles where you have asked to be considered for future opportunities.

Legitimate Interests

We process your personal information for our legitimate business purposes, which include the following:

  • to conduct and manage our business
  • to enable us to carry out our services
  • to help identify suspicious purchasing activity (for example, where a card has been used for high-volume and/or high-value purchases or where cardholder and deliver addresses differ) – however, we do not make automated decisions on the basis of such automated profiling
  • to ensure our website and systems are secure (for example, by conducting security penetration tests on our website to ensure our security tools are effective)
  • to personalise your web experience – for example, by tailoring our offers to you
  • to analyse, improve and update our services for the benefit of our customers
  • to deal with complaints
  •  to let you know about our services, promotions or events that we consider may be of interest to you (and which may be tailored to your interests as construed from your purchase history): we carry out this processing on the legal basis that we have a legitimate interest in marketing our services, and only to the extent that we are permitted to do so by applicable direct marketing laws. Please see Marketing section below for further information about our marketing activities and regarding your right to opt out.

Whenever we process your personal data for these purposes, we ensure that your interests, rights and freedoms are carefully considered.

Compliance with laws

We may process your personal data in order to comply with applicable laws (for example, if we are required to co-operate with an investigation pursuant to a court order).

Consent

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via e-mail or text message. You have the right to withdraw consent to marketing at any time. This will not affect the lawfulness of processing that took place prior to the withdrawal of consent.

We will always be clear whenever we intend to process on the basis of consent, and we will process lawfully and only for the purpose for which consent was given.

Do we share your personal data?

We may provide your personal data to the following recipients for the purposes set out in this notice:

other companies in our group or under common ownership

our service providers, including

  • e-mail and mail service providers
  • technical and support partners, such as the companies who host our website
  • and who provide technical support and back-up services
  • relevant specialist contractors
  • recruitment service providers
  • reference providers

merger or acquisition partners, to the extent that sharing your personal data is necessary

law enforcement agencies, government or public agencies or officials, regulators, and any other person or entity that has the appropriate legal authority where we are legally required or permitted to do so, to respond to claims, or to protect our rights, interests, privacy, property or safety

any other parties, where we have your specific consent to do so.

Do you have to provide personal data – and, if so, why?

To form a contract with you, we will need some or all of the personal data described above so that we can perform that contract or the steps that lead up to it: this is set out above in this notice. If we do not receive the data, it will not be possible to perform that contract.

If you sign up to our mailing list, you will have to provide certain personal data. Of course, you may decide to stop receiving our mailings at any time.

For how long will your personal data be kept?

We carefully consider the personal data that we store, and we will not keep your information in a form that identifies you for longer than is necessary for the purposes set out in this notice or as required by applicable law. In some instances, we are required to hold data for minimum periods: for example, UK tax law currently specifies a six-year period for retention of some of your personal data.

Marketing

We may store your contact details, and carry out marketing profiling activities, for direct marketing purposes. If you have given your consent, or if we are otherwise permitted to do so, we may contact you about our services that may be of interest to you. You will be given the opportunity to opt out each time you are contacted.

Do we transfer personal data outside the EEA?

Although we are based in England, we may transfer your personal information to a location (for example, to a secure server) outside the European Economic Area, if we consider it necessary or desirable for the purposes set out in this notice.

In such cases, to safeguard your privacy rights, transfers will be made to recipients to which a European Commission “adequacy decision” applies (this is a decision from the European Commission confirming that adequate safeguards are in place in that location for the protection of personal data), or will be carried out under standard contractual clauses that have been approved by the European Commission as providing appropriate safeguards for international personal data transfers, or by the adoption of EU-US Privacy Shield.

For more information, please contact us using the details below.

How do we keep your personal data secure?

We have security measures in place designed to prevent data loss, to preserve data integrity, and to regulate access to the data. Only our authorised employees, authorised contractors and third parties processing data on our behalf have access to your personal data.

All our employees and contractors who have access to your personal data are required to adhere to our Privacy Policy and we have in place contractual safeguards with our third-party data processors to ensure that your personal data is processed only as instructed by us.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We take all reasonable steps to keep your data safe and secure and to ensure the data is accessed only by those who have a legitimate interest to do so. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us. Any transmission over the internet is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Please contact us using the details below if you would like more information about this.

Your information rights

We draw your attention to your following rights under data protection law:

right to be informed about the collection and use of your personal data

right of access to your personal data, and the right to request a copy of the information that we hold about you and supplementary details about that information – you will be asked to provide proof of your identify and residential address, and we may ask you to provide further details to assist us in the provision of such information

right to have inaccurate personal data that we process about you rectified – we want to ensure that the personal information that we process and retain about you is accurate, so please do remember to tell us about any changes, for example if you have moved house or changed your contact details. It is your responsibility to ensure you submit true, accurate, and complete information to us – and please also update us if this information changes

right of erasure – in certain circumstances you have the right to require us to block, erase or destroy personal data that we process about you

right to object to, or restrict:

  • processing of personal data concerning you for direct marketing
  • decisions being taken by automated means which produce legal effects concerning you or that similarly significantly affect you
  • in certain other situations, our continued processing of your personal data the right of portability of your data in certain circumstances.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Please contact us using the details below if you would like to know more about, or to exercise, these rights.

These rights are subject to certain limitations that exist in law. Further information about your information rights is available on the ICO’s website: https://ico.org.uk/.

Cookies

Our website uses cookies. For more information on which cookies we use and how we use them, please see our cookies notice.

Changes to this privacy notice

We may change this notice from time to time. You should check this notice on our website occasionally, in order to ensure you are aware of the most recent version.

What should you do if you have a complaint?

We hope that you will be satisfied with the way in which we approach and use your personal data.

Should you find it necessary, you have a right to raise a concern with our supervisory authority, the Information Commissioner’s Office: https://ico.org.uk/.

However, we do hope that if you have a complaint about the way we handle your personal data, you will contact us in the first instance using the contact details in section 15 below, so that we have an opportunity to resolve it.

Do you want to contact us?

If you would like to contact us about this notice, including if you wish to receive further information about any aspect of it, our details are as follows:

E-mail

hello@carolinekay.co

Post

Caroline Kay Consulting Ltd

c/o Westfield, Kirby Sigston, Northallerton DL6 3RD

For the attention of: The Chief Administrative Officer

Acceptable Use Policy

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This Acceptable Use Policy sets out the terms between you and us under which you may access our Site. This Acceptable Use Policy applies to all users of, and visitors to, our Site.

Your use of our Site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which supplement our Terms and Conditions of Business, Terms of Website Use, Cookie Policy and our Privacy Policy (together, our “Terms of Service”) that can be accessed at carolinekay.co  Our Site is operated by Caroline Kay Consulting Ltd (“We”, “Us” and “Our”). We are registered in England and Wales under company number 12083639  and we have our registered office at 71 -75 Shelton Street London WC2H 9JQ

Prohibited uses

You may use our Site only for lawful purposes. You may not use our Site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below).
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of our Terms of Use that can be accessed at www.carolinekay.co
  • Not to access without authority, interfere with, damage or disrupt: *any part of our Site; *any equipment or network on which our Site is stored; *any software used in the provision of our Site; or *any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our Site, including, without limitation:

  • Chat rooms.
  • Bulletin boards.

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool-proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our Site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where facts are stated).
  • Be genuinely held (where opinions are stated).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our Site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this Acceptable Use Policy constitutes a material breach of the Booking Terms and Conditions upon which you are permitted to use our Site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our Site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the Acceptable Use Policy

We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on our Site.

Cookie Policy

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Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. By continuing to browse the Site, you are agreeing to our use of cookies, explained as follows.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, arrange and manage bookings and make use of e-billing services.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your favourite choice of service).
  • Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. We may place our cookies on your device via our Site. Accordingly, our Privacy Policy will apply to our treatment of the information we obtain via our cookies.

We may also allow our business partners to place cookies on your device. For example, we use Google Analytics for web analytics, and so Google may also set cookies on your device. As further explained below, third parties may also place cookies on your device for advertising purposes.

There are two types of cookies used on our Site, namely “persistent cookies” and “session cookies”.

Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you access our Site.

Our Site may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

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We can change this Cookie Policy at any time. If we make material changes to the Cookie Policy, we will let you know either by posting the changed Cookie Policy on our Site or by sending you an email.

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Events Delegate Terms and Conditions

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Terms and Conditions

These Terms and Conditions are between Caroline Kay Consulting Ltd  (“Caroline Kay”) and the person who completes the relevant booking form (“You”) for the Caroline Kay Event as described in the booking or registration form (“Event”).

Confirmation of bookings

  1. All bookings are subject to availability and acceptance by Caroline Kay, which will be confirmed in writing (including by e-mail) after Caroline Kay has received the completed booking form, the related fee if required (the “Fee”), and anything else that Caroline Kay may require.

  • Upon Caroline Kay’s written confirmation to You of its acceptance of your booking for a place at the Event there shall be a legally binding contract between Caroline Kay  and You to which these terms and conditions apply.

  • Caroline Kay reserves the right to refuse to accept any booking in its absolute discretion.

Fees

  • Fees for the Event are correct at the time of publication. Caroline Kay reserves the right to change the Fees at any time but changes will not affect registrations which have already been confirmed by Caroline Kay. The Fees (where required) are payable at the same time as You submit your booking form by credit card or bank transfer. You acknowledge that Caroline Kay cannot guarantee places held on a provisional basis and that places may sell out.
  • 5. The Fees include:
    • For “in-person” conference, panel, seminar or similar delegates: one place at the Event, refreshments and Event materials.
    • For digital/online delegates: access for one person to attend the digital Event.
  • The Fees do not include travel to or from the Event or any accommodation costs incurred.

Changes, Cancellations and Postponements

  • Whilst our programmes are correct at the time of going to press, in certain circumstances it may be necessary for Caroline Kay to alter the content, format, venue or timing of an Event. All delegates will be notified of such changes prior to the Event.
  • If You cannot attend an Event for which You have registered, please contact Caroline Kay as soon as possible (and in any event no later than 24 hours before the Event) at hello@carolinekay.co. Caroline Kay may at our absolute discretion allow You to send a substitute in your place (provided that Caroline Kay has received the details of such substitute) or allow You to attend the next available Event.
  • If You notify us that You wish to cancel your attendance at an Event for which a Fee is payable, then cancellation charges shall apply as follows (please note that refunds may take up to 14 working days), which You agree represent a genuine pre-estimate of the costs Caroline Kay will incur as a result of cancellation:
    • Written notice received by us more than 30 days prior to the first day of the Event: 75% refund
    • Written notice received by us more within 30 days to the first day of the Event: 0% refund
    • The refund will be distributed in the same form as the original payment was received (e.g. credit card payment will refund to same credit card account number).
  • Caroline Kay may in exceptional circumstances need to postpone or cancel an Event, and we will notify You as soon as reasonably practicable of any such postponement or cancellation. If an Event is cancelled, or if an Event is postponed and You cannot attend the rearranged date, we will refund any Fees You have paid in advance within 8 weeks. You agree that Caroline Kay’s liability to You will be limited to the amount of the Fees You have paid and Caroline Kay will not be liable to You for any expenditure, damage or loss incurred by You as a result of the cancellation or postponement.
  • Caroline Kay reserves the right to cancel your attendance at the Event and retain any Fees received in respect of your proposed Event attendance if You (or any of the shareholders or directors of the legal entity which You represent) become(s) subject to any Sanction, or continuation of these terms would (in the reasonable opinion of Caroline Kay) expose Caroline Kay or any of its affiliated companies to any Sanction, where “Sanction” means any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.

Your attendance at the Event

  1. Please advise us of any special access requirements at the time of making your booking.
  2. Caroline Kay reserves the right, without any liability, to refuse You admission or eject You from the Event for failure to comply with these Terms; or if in Caroline Kay’s opinion You represent a security risk, nuisance or annoyance to the running of the Event.
  3. You are permitted to make reasonable video or audio recordings and to take photographs at the Event, in each case for your own personal use. You must not make video or audio recordings of the whole (or substantially the whole) of the Event or of any session within the Event, or use any recordings or photographs for commercial purposes, unless expressly permitted by Caroline Kay.
  4. You acknowledge that the Event or part of it may be filmed by audio, visual, audio-visual or electronic means or photographed, including photographs of individuals or groups of delegates. You agree to permit Caroline Kay, or any third party licensed by Caroline Kay, to use and distribute such footage and photographs, which may feature images of You, in all or any media (including social media) whether now known or hereafter to be invented throughout the world in perpetuity for the purposes of advertising, publicity, reporting and otherwise in relation to the exploitation of such recordings and photographs. Please inform the photographer if You do not wish to be included in any individual or group photographs.
  5. You are responsible for arranging your own appropriate insurance cover in connection with your attendance at the Event. To the maximum extent permitted by law, Caroline Kay shall not be liable for any kind of loss or damage to You or your personal property, unless caused by our negligence.
  6. Materials distributed by or on behalf of Caroline Kay at an Event may not be reproduced without Caroline Kay’s permission.

Caroline Kay Liability

  1. Views expressed by speakers are their own and Caroline Kay disclaims all liability for advice given or views expressed during an Event. Materials distributed at an Event are intended for information only and should not be relied upon.
  2. To the maximum extent permitted by law, Caroline Kay shall not be liable to You for any direct, indirect, economic or consequential loss or any loss of business, use, profit, anticipated profit, contracts, revenues, goodwill or anticipated savings arising in connection with this Agreement, even if You have been advised of the possibility of such loss or damage.

Your details

  • By submitting registration details, You agree to allow Caroline Kay to contact you as required for the organisation and administration of the Event. Caroline Kay will comply with our privacy policy in respect of your registration details and other information we hold about you.
  • The names, job titles and organisations of all registered delegates will be placed on the delegate list for the Event. This list will be provided to sponsoring companies and, for some events, to all delegates via an online attendee directory, so that they can see who is at the Event for the purpose of networking and meetings. If You do not wish to be included on this list please email hello@carolinekay.co at the time of making your booking. Delegates who register for the online attendee directory acknowledge and agree that they shall not, under any circumstances, use the delegate list for their own promotional and marketing purposes.
  • Caroline Kay will only contact you for marketing purposes, and will only pass on your contact details to sponsors for marketing purposes, to the extent that you expressly consent to this (for example, by opting in during the registration process).
  • Information about Caroline Kay and our privacy policy is available on www.carolinekay.co Registered Office: 71 -75 Shelton Street London WC2H 9JQ Registered No: 12083639 England.

Other

  • These terms contain the entire agreement between You and Caroline Kay.
  • If any provision of these terms is held to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions will continue in full force and effect as if the terms had been executed with the invalid, illegal or unenforceable provision omitted.
  • Any express or implied waiver to perform any obligations under these terms will not prevent the subsequent enforcement of them.
  • A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms.
  • These terms shall be governed by English law and You hereby irrevocably submit to the exclusive jurisdiction of the English courts. Nothing in this clause shall limit Caroline Kay’s right to take proceedings against You in any other court of competent jurisdiction.
  • If You have any questions about these Terms & Conditions, please contact hello@carolinekay.co.
  • These terms and conditions were published on 26 June 2020 and apply to all bookings placed from that date until these terms and conditions are superseded by a new version.

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An entrepreneur, strategic business and success coach dedicated to helping smart people grow their business so they can make a greater impact on the world.

© 2024 All Rights Reserved.